System Administrator

General Description:  

The System Administrator will provide support for operations of the Virginia Commercial Space Flight Authority (VA Space).  The System Administrator (Sys Admin) will ensure that team members have the access, tools and information needed to support operational processes and associated decision-making utilizing the systems and services administered by Information Services at VA Space.

Responsibilities and Duties:  

1. Provides evaluation, design, selection, implementation, installation, configuration, testing and on-going support of hardware, applications, the latest Microsoft and Linux operating systems as well as the VA Space Microsoft GCC High tenant for O365 and Azure Cloud Services.
2. Primary focus is the underlying technologies supporting the hardware and software used throughout the organization. Systems supported may be physical or virtual and may be located on site or remote.  
3. Provides support to the Service Desk as needed.  
4. Coordinates problem resolution and knowledge transfer to Service Desk staff.  
5. Develops support and end user documentation.
6. Provides consulting and project management support as needed.  
7. Utilizes desktop and mobile device management tools to manage end user devices.
8. Supports and maintains user and computer account information in Active Directory, including rights, security, and group membership.  
9. Monitors system performance of both on-prem and hosted resources for problem resolution and long-term planning.  
10. Automates tasks through use of scripting.
11. Other duties as assigned.

EMPLOYMENT STANDARDS

General Education:

College: Bachelor’s Degree

Major: Information Systems, Computer Science

Job-Related Experience:  

• 3-5 years of experience with: Microsoft Active Directory  
• Installing and troubleshooting: client/server applications, Microsoft Windows client/server operating systems, client/server hardware  
• Supporting client/server-based applications in large customer environment  
• Mid to large scale deployments of applications  
• Deploying MS Windows Desktop OS with Microsoft Intune  
• Current Windows Server OS systems in an Active Directory Domain  
• Virtual Desktop Infrastructure – creating, deploying, and/or troubleshooting Virtual Desktops  
• Microsoft 0365, Microsoft Azure Cloud Services, PowerShell Scripting – Preferred, not required.

Certifications:  Microsoft Certified Solutions Expert (MCSE), Project, Agile certifications preferred  

Licenses, etc.:  Valid driver's license is necessary when operating a vehicle while on agency business.  

CONDITIONS OF EMPLOYMENT

Knowledge:  Knowledge of technology systems focusing on configuration, access control, troubleshooting, and user training.  

Skills:  

• Effective verbal and written communication skills
• Organization and attention to detail
• Proficient with Microsoft Office or related programs.

Abilities:

• Time management with a proven ability to meet deadlines.
• Demonstrates high professionalism in dealing with confidential and sensitive issues.

Physical Demands: Work is light requiring lifting of computer equipment and involves typical office behaviors. Some travel is required to other counties.  

Work Environment: Work is performed in a typical office setting. This position is not eligible for telework.

Must be able to obtain and maintain eligibility for issuance of a NASA credential. 

Must be able to pass a pre-employment background check and drug test.

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